Resolved -
On December 18, 2025, between 10:10 a.m. and 1:41 p.m. CST, TrustedForm experienced an issue that prevented snapshot creation for certificates on pages where a third-party script was running alongside the TrustedForm script.
Certificates generated during this window will display an error message for the session replay and event log.
At 1:41 p.m. CST, an update was deployed to the TrustedForm script that resolved the issue. However, snapshots cannot be retroactively generated for certificates created during this affected period.
Next Steps
Users are advised to review certificates generated during this timeframe. Affected customers will be contacted by their Customer Success Manager (if applicable) with additional guidance and next steps.
Dec 18, 10:00 CST
Resolved -
On December 15, 2025 between 11:53 AM and 12:22 PM CST, LeadConduit and SuppressionList user interfaces were unavailable within the ActiveProspect platform.
The issue was fully resolved at 12:22 PM CST, and services have returned to normal operation.
Lead processing was not affected.
Dec 15, 12:00 CST
