TrustedForm certificates did not generate snapshots

Incident Report for ActiveProspect

Resolved

On December 18, 2025, between 10:10 a.m. and 1:41 p.m. CST, TrustedForm experienced an issue that prevented snapshot creation for certificates on pages where a third-party script was running alongside the TrustedForm script.

Certificates generated during this window will display an error message for the session replay and event log.

At 1:41 p.m. CST, an update was deployed to the TrustedForm script that resolved the issue. However, snapshots cannot be retroactively generated for certificates created during this affected period.

Next Steps

Users are advised to review certificates generated during this timeframe. Affected customers will be contacted by their Customer Success Manager (if applicable) with additional guidance and next steps.

Posted Dec 18, 2025 - 10:00 CST